The QGenda On Call web application is where call schedules are created, maintained, and can be viewed by Scheduled Users, Schedule owners, and/ or University of Virginia Health Administrators and Contact Center.
Replaces current manual process of entering schedules into SmartWeb by the Contact Center.
Applies to any area that the Contact Center enters the on-call into SmartWeb.
QGenda On-Call: In practice
There is no change to how you page:
SmartWeb will still be used – the data is fed from Qgenda On-Call
Providers can view On-Call schedules and swap shifts without calling the Contact Center including on mobile devices and computers.
Workday Learning(Designated schedulers are required to take the QGenda SchedulerTraining)
Managers will complete “security request forms” for any staff member who covers “on call” pagers.
Staff names in Qgenda need to match the names of staff who are listed w/ the call sheet operator.
New staff, any staff with a name due to marriage, and terminations have to be updated in the system by completing the Qgenda Security Request Form or create a HIT ticket.
Creating Your Account on the QGenda Website
After your access to QGenda has been granted, create your QGenda Account for the University of Virginia Health On-Call Qgenda page by going to: www.qgenda.com and click on Sign In in the top right corner.
Create your account with your University of Virginia Health Campus email (ex. cxx035@uvahealth.org) email address.
The @uvahealth.org email is associated with University of Virginia Health On-Call Qgenda page and must be used.
Who can be a designated scheduler?
It is recommended that the manager and admin assist +/- delegated staff which should be limited to assure accuracy of coverage information.
Limit the number of “schedulers” and “back up schedulers” to a few people (ie) Manager and designee &/or admin assist
Providers will include PIC on the Qgenda Security Request Form but non providers will not have PICs
What does Qgenda access provide the designated “scheduler”?
Managers and designated schedulers’ will
have access to make changes in Qgenda and transcribe pager coverage from W2W to Qgenda which can be done at time of creating the schedule.
Make immediate pager coverage changes instead of calling the “on call operator”. Changes in Qgenda pager coverage is “real time” and immediate. (ie) sick call out
If the schedulers are not available, then the call sheet operator can be notified to update the pager coverage.
Example: Someone calls out sick at 12n and pager has to move to another provider, or flexing someone off and pager has to be covered by another APP
