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On March 31, HIT welcomed School of Medicine customers to our unified HIT help desk. With this change, HIT and SOM IT Help Desks will merge to provide one Health System point of contact for IT assistance. At the same time, SysAid will be replaced with MyHIT. In order to get support, please call 924-5334 and choose the menu option for SOM employees, or submit e-mail requests to SOMIT@virginia.edu. Click on the title to learn more about this change, and the services available to School of Medicine customers.

MyHIT Desktop Icon & Form Change

On March 26, a new desktop icon became available on all HIT-managed computers to quickly place IT requests through MyHIT. In order to provide you with a single portal for your frequent requests, our form for Desktop PC & Phone requests is now available in MyHIT under the Service Desk section. It will remain available on the HIT home page as well.

New Telework Policy Available

Health System Policy HSG-014 effective Jan 1, 2021 is now available. Resources and tools for effectively working remotely are available in our HIT Telework Site.

Help Desk Contacts

Health IT Help Desk: 434-924-5334

Additional Support Contacts

Clinical Engineering: 434-924-2391
Clinical Labs Help Desk: 434-924-5169
Heart Center IT Support: PIC 9009
NetLearning Help Desk: 434-906-1966
Revenue Cycle Help Desk: 434-924-2300; PeriOP IT Support; 434-924-5334
Pharmacy IT Support: 434-982-3848
Radiology IT Support: PIC 1902
Telemedicine Services: 434-924-5470
Web Center Support: Contact Form