We use industry-based, academic-backed improvement methodologies to lead, coach, or facilitate change initiatives across a variety of healthcare delivery settings.
Key steps to support change management include:
- Identifying and addressing the needs of every stakeholder to secure buy-in through root cause analysis and a stakeholder analysis
- Measuring performance and aligning incentives to control complex environments
- Following up on key performance measures at regular intervals and as requested by stakeholder
Examples of our work include:
Pooled Equipment Project (Click the highlighted text to see artifacts from the project.)
- Communication Plan: the communication plan lays out the strategy for keeping all key stakeholders engaged in the process and committed to improving the process
- Pareto Analysis: focusing the first phase of the project on the areas of greatest opportunity helps secure the buy-in of the key stakeholders
- Gemba walks: process leaders routinely visit the sites pertinent to the project to observe processes in real time and to look for variances from the established standards
- Monitoring Key Process Indicators (KPIs): graphical performance data allows process leaders to quickly identify variations from the standard