Our vision is...

To be the trusted partner in applying information and technology to make UVAHS the safest place to work and receive care. To be "the place" to work in information and technology in the mid-Atlantic.

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Who Are We?
Our Mission
why we exist

To provide excellence, innovation and superlative quality in the care of patients, the training of health professionals, and the creation and sharing of health knowledge.

Our Vision
where we want to be

To be the trusted partner in applying information and technology to make UVAHS the safest place to work and receive care. To be "the place" to work in information and technology in the mid-Atlantic.

Our Values
what we aspire to
To accept responsibility for the outcomes resulting from one's own choices, behaviors or actions.
To manage resources responsibly.
To act in a courteous, conscientious, businesslike manner that supports the standards of the UVA Health System.
To be honest, fair, and trustworthy.
To recognize the dignity of every person.
To work at the highest level of performance, with a commitment to continuous improvement.
Build Trust with Customers
Build Trust with Customers

Value can only be defined by the customer and not the producer. Within the Health System, this is also true. Health Information & Technology customers are as diverse as our services and teams - and it is to them we look to define our value.

That is why we are focusing on building, nurturing, and growing relationships with all of our customers to learn what value means to them and how we can deliver it. We want to move from an internal support service provider to TRUSTED PARTNER.

We believe the keys to building that trust are: listening, communicating, and being easily accessible. The activities that support this goal will create regular dialogue between HIT and its customers and invite them to engage with us to deliver solutions for better care and operations across the Health System.

Organizations that make their customers partners lead the pack on growth, net margins, capital efficiency, and enterprise value per Harvard Business Review research.


Customer satisfaction comes from meeting the customer's needs, but customer trust comes from anticipating and exceeding those needs.

Our teams move to embed a new culture of going beyond traditional servicing of medical technology to focusing on failure prevention, optimization, and innovation.

Provide the information needed to make better decisions
Provide the information needed to make better decisions

At the nucleus of safe and exceptional clinical care are good decisions. Good decisions on what medication to prescribe, which treatment to pursue, when to intervene, and on and on. Our role in Health Information & Technology is to put information in the right hands to make the right decisions.

Our teams collect and manage clinical data from myriad sources, including the medical record data, performance metrics and operational data ensuring its quality and security. Data just by itself is like raw ingredients for a meal and our teams provide the techniques and skill to transform the data into meaningful analysis and reporting for our customers.

Big Data to Better Decisions

While there's a lot of talk of Big Data, Predictive Analytics, Hadoop Clusters, Data Viz, and the like, the simple truth is that more data is only valuable if we can apply it to making better business decisions and driving toward better clinical outcomes. Our focus is to put the right information and analysis in front of the right.

Project Governancecan deliver


improvement in alignment
with organizations' objectives.


Supporting Patient Experience through Technology

In HIT, we recognize our role in contributing to great patient and visitor experiences. For that reason, we have projects that aim to directly serve patients.

  • Patient Portal Enhancements
  • Patient Mobile Applications
  • Improved Visitor WiFi Access
  • Help desk Access for Patients
  • Exploration of Direct to Consumer Telemedicine
Deliver High-Value Solutions
Deliver High-Value Solutions

Successful Process Improvement adoption requires a culture change. The most effective way of handling this challenge is by leveraging all levels of the organization. This approach can make the journey of service improvement an engaging transformation for the whole team.

As "Be Safe" becomes ingrained in our culture it requires that all support functions adopt complimentary process improvement processes. The secret of Toyota's success went way beyond the factory floor to all of its business support, suppliers, and partners. HIT's implementation of Process Improvement will not only improve our performance and customer satisfaction, it will contribute significantly to the success of Be Safe throughout the Health System.


increase in business users' satisfaction scores regarding the quality of IT services after ITIL implementation.


Implementation of ITIL and Lean in HIT ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

ITIL provides recommendations for standardization of IT Processes. McKinsey & Company observed IT productivity increased by 20-40% through process improvement initiatives and reduced the delivery time of new applications and functionality by 10-30% through more rapid iterations.

Be "The Place" to Work
Be "The Place" to Work

Behind all the information and technology at UVAHS are people - our people. That is why it is important for us to ensure the well-being, growth, and engagement of these people. Striving to improve employee engagement is critical for our success, and also to the success of the entire organization as it affects our customer satisfaction and our patients' experience.

Many roles, one team

  • Help Desk Representatives
  • Trainers
  • Engineers
  • Business Support
  • Informaticists
  • Project Managers
  • Designers
  • Database Specialists
  • Programmers
  • Developers
  • Data Scientists
  • Technicians
  • Analysts

Our team will:

  • Connect team members to the Mission
  • Build Community of HIT within UVAHS
  • Invest in developing career path, growth, and education opportunities for all team members
  • Protect work-life balance

HIT Supports Employee Engagement We are proud to be a partner in helping improve engagement in other areas of the Medical Center and beyond. The following are some activities that aim to improve employee work, satisfaction, and engagement.

  • EMR enhancements & optimization
  • Improved HIT Customer Service
  • More reliable HIT operations
  • Greater transparency to HIT operations
  • More user-friendly reporting options
  • Single sign-on and easier access