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UVA Health IT

We want to be the trusted partner in applying information and technology to make UVA Health the safest place to work and receive care.
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434-924-5334

 

Check System Status

Service Catalog

Submit Problem Ticket

Report Epic Issues

Request PC Desktop / Phone Service

Request Account Access

Report an IT Security Incident

Access MyHIT

Health IT Governance

Help Desk Contacts

Health IT Help Desk
434-924-5334

Additional Support Contacts

Clinical Engineering
434-924-2391
Clinical Labs Help Desk
434-924-5169
Heart Center IT Support
PIC 9009
NetLearning Help Desk
434-906-1966
Revenue Cycle Help Desk
434-924-2300
PeriOP IT Support
434-924-5334
Pharmacy IT Support
434-982-3848
Radiology IT Support
434-924-5334
Telemedicine Services
434-924-5470
Web Hosting & Software Development
Support Center
See IT Support Services Directory

UVA Health IT Resources

Help Desk Resources

  • HIT Forms

Remote Connectivity

  • Remote Desktop on UVA Health Apps
  • Telework Policies, Tools, and Resources
  • Connect to UVA Health Network from Home (VPN)
  • Access Applications through UVA Health Apps Portal

Authentication

  • Change my NT/Outlook Password
  • I'm Locked Out / My Password Isn't Working
  • SSO (Single Sign On) Information

Epic

  • Epic Learning Library
  • Epic Mobile Access for Physicians/Housestaff

Email

  • Access Email Through The Web
  • My Outlook Personal Folders Are Missing
  • Using Outlook Email

File Storage

  • My F and O Drives are Missing

Other Resources

  • Equipment Surplus
  • Mobile Device Technologies
  • Workstation Quick Reference Guide

Community Health IT Resources

Announcements

Help Desk Resources

  • IT Issue? Submit an HIT Help Desk ticket
  • IT Support Services Directory
  • IT Systems Status Dashboard
  • IT Governance

Webex Video Conferencing

  • Zoom to Webex Transition Tips

Remote Connectivity

  • Remote Connectivity Options for UVA Health
  • Installing Big-IP Edge Client on Your Windows Computer and Connecting to the UVA Health VPN

Accessing Novant Health Remote Desktop and Epic

  • Logging In to a UVA Health Computer and Accessing Apps Through the Novant Health Citrix Workspace

Accessing UVA Health Remote Desktop and Apps

  • Accessing UVA Health Remote Desktop and Apps Through the UVA Health Apps Portal

Authentication

  • Badge Enrollment for Single Sign-On
  • Using a Fingerprint Reader for Windows Authentication
  • Duo Account Authentication - Two-Step Authentication Via Push Notification or Passcode
  • Duo Account Authentication - Enrolling a Mobile Device in Duo Through the Identity and Access Management Portal
  • Duo Account Authentication - Generating Backup Codes for Lost Devices

Account Management

  • Changing Your UVA Health Password

Email

  • Checking UVA Health Email from a Shared Device

File Storage

  • Home Drive Transition Tips

UVACH Intranet Web Editors

  • UVACH Intranet: How to Schedule Training

Other Resources

  • Entering Plant Engineering Tickets Using Dude Solutions/Brightly
  • Onboarding Contingent Workers
UVA Health logo of UVA Health

Health Information and Technology

University of Virginia Health 1215 Lee Street Charlottesville, VA 22903
  • Telephone 434.924.5334
  • Email helpdesk@hscmail.mcc.virginia.edu

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