The Medical Laboratories Desktop Management and Support service provides assistance for lab-related desktop systems, laptops, and PDAs.

The levels of service can be delineated by management and support:

Desktop Management

  1. Desktop, laptop, and tablet imaging.
  2. Delivery and installation of hardware and software.
  3. Patch management.
  4. Maintaining hardware and software inventories.

Desktop Support

  1. Maintenance and troubleshooting
  2. Disposal of hardware and software components