BMC Smart Reporting is an easy-to-use report writer for both non-technical and technical users, delivering drag-and-drop simplicity for formatting and data selection. Smart Reporting is designed to provide self-service reporting needs utilizing a simple web-based interface.
Smart Reporting will be used for HIT-wide performance dashboards as well as individual team/user reporting for ITSM metrics.
Smart Reporting is easy yet powerful. Begin by reviewing these ‘getting started’ training videos:
Once you have reviewed the above training videos and are ready to begin creating reports, please email Mike Clarke for report writer access.
- All users can view published reports but we recommend you identify one or more members on your team to become the report writer for your area.
- You can design and manage your own dashboard, populated with your key reports/charts, and restrict access to appropriate users.
- We offer a test environment for ongoing report development/testing.