Overview

The University of Virginia Health Information and Technology program (HIT) uses a number of tools and procedures to protect against viruses, spyware and many other types of harmful software programs that could affect our computing environment.

Purpose

To ensure that our computing environment is safe from malicious software.

Scope

This standard applies to all Medical Center computers and personal computers that access Medical Center resources.

Description

While technology such as web filters, anti-virus programs and firewalls are essential in protecting our environment, ultimately everyone who uses the Medical Center’s computing resources is responsible for preventing malicious software from harming our environment. Specifically, you can help protect our computing systems by:

  1. Never disabling or attempting to bypass the anti-virus or other security software installed on Medical Center equipment. If you believe that these programs are not working properly, contact HIT or the appropriate departmental IT group immediately.
  2. Never trusting links or opening attachments received in e-mail associated with spam or from individuals you do not know.  Approach e-mail from people you do know with caution.  If you are suspicious or did not expect an e-mail attachment or link from someone you know, confirm with the sender that what you received is legitimate before clicking on it.  If you are still unsure about an email in your Medical Center email, you can contact the Email team for expert assistance:  simply forward any suspicious email to them by typing "EMAIL" in the 'To:' field.  The Email team will analyze the email and report back to you whether it is safe or not.  If the email is not safe you have done your Medical Service colleagues a service since the Email team can then block it from reaching others.  Contact the Email team to report any SPAM or Malicious emails to your Medical Center email account.
  3. Not blindly accepting discs or flash drives from friends, family, or associates who may unknowingly be passing on an infected file. You should ensure that the files are scanned by the anti-virus software before accessing them. If you are ever not sure about a file, do not access it.
  4. If you suspect that a Medical Center system you are using may have become infected, immediately contact the HSTS Help Desk for assistance at (434) 924-5334.

Individuals who access Medical Center computing resources such as Outlook Web Mail and through VPN using devices that are not managed by HIT or their departmental IT group must ensure that they have installed anti-virus software on those devices and are keeping it up to date.

Document Supporting Resources