Desktop Computing Standards

Overview

This document describes the desktop computing hardware, software, and operating systems supported by Health IT.

Purpose

To inform HIT customers and affiliates of current desktop computing standards to assist them with purchasing decisions as well as advising them of compatibility and configuration specifications.

Scope

The devices encompassed by these standards include PCs, laptops, tablets, handheld devices, and printers.

Description

Hardware Standards

Note: the following standards and specifications are those for newly-purchased equipment. HIT supports existing models and/or specifications which may differ from those below.

Desktop PCs

Models supported: HP DC Series, Dell Optiplex Series
Current standard models:
  • HP 800 G4 small form factor
  • HP 800 G4 Mini form factor
  • Dell Optiplex 7060
- Note that the specific model selected may vary in order to satisfy customer requirements
- Medical Center funded PCs are currently on a 5 year/clinical PC and 6 year/non-clinical PC lifecycle replacement cycle.
 

Hardware Requirements for use with HIT Desktop Image:

Processor:      Intel Core i series /  Pentium / Xeon
ChipSet:         Haswell / Broadwell / Skylake/ KabyLake
RAM:              Minimum 4GB / Recommended 8GB
Hard Drive:    128 GB SSD Minimum / Recommeneded 256GB SSD
Video:             Intel HD Graphics / NVidia Quadro NVS series Adapter  for PACS


Current Specifications for HP 800 G4:

Processor:       Intel i5 3.2Ghz
RAM:               8GB DDR3
NIC:                 Integrated Intel Gigabit
Hard Drive:     256GB Solid State Drive
Video:             Intel HD on board video supporting dual-monitor configurations

Minimum Specifications for Reuse of existing PCs:
Note: this pertains to redeployment of PC to another location or for another purpose, such as for home use
Minimum processor: 2.2 Ghz dual core
Minimum memory:    4GB
Minimum disk:          120GB


Laptops

Models supported: Lenovo Thinkpad, HP EliteBook, and Dell Latitude lines

Current standard models:

Lenovo ThinkPad W series - performance
Lenovo ThinkPad T series - balance of performance and mobility
Lenovo ThinkPad X series or HP 1020- ultra portable and convertible

Dell Latitude 7490 series  ultra portable

Current Specifications:

Network Protocol: The preferred NIC protocol for HSTS secured wireless is 802.11ac.  802.11a and  802.11n dual band are also supported.  For best connectivity the 5Gzh range should be used.  802.11b/g are supported for connection to the HSTS Guest network (GUEST).

Minimum memory: 8GB
Minimum disk:       256GB SSD

Tablets/Convertibles 

Note:  See Hand-Held Computing Standards and Procedures for tablets running iOS or other operating systems not able to connect to  the HSTS domain

Models supported: Lenovo X series tablet, Lenovo Yoga, HP ElitePad, Microsoft Surface Pro

Current Specifications:

Minimum memory: 8GB
Minimum disk:       256GB SSD

Requests for connectivity to the HSTS secured wireless network in available locations are reviewed for technical and financial feasibility on a case-by-case basis.   The HSTS wireless network is not funded or planned for locations other than specific patient care delivery areas.

Handheld Devices (including non-Windows tablets)

See Hand-Held Computing Standards and Procedures

Printers

Manufacturers/model lines supported:

  • for local printing: HP Business InkJet & DeskJet lines
    for network printing: HP Laserjet line

  • for multifunction printing (copier, printer, fax, scanner): Ricoh Afficio line, Canon ImageRunner line, HP Laserjet line

For network and multifunction printers, due to variations within model lines certain models are not suitable for inclusion in the HSTS network.  Please see our  Network Printer Configuration Standards site for more details and requirements for adding these devices to the HSTS network.

Current standard models:

  • for local printing:               HP LaserJet Pro 200 Color

  • for network printing:          HP LaserJet M607n

  • For multifunction printing: Ricoh Afficio 4000

Operating Systems

  • Windows 10 64 bit is the current standard for both desktop and laptop/tablet computers

  • Windows 8.1 is supported for Windows-based tablets only

  • Windows 7 64 bit is supported, 32 bit is supported where needed to run 32 bit applications.  Microsoft ends support of Windows 7 in January 2020, so we are actively upgrading Windows 7 to Windows 10. After this date, any machine running Windows 7 will require an approved SCSN Exception in order to be connected to the secure Health System network.

  • Windows XP is not supported.  Microsoft ended support of Windows XP on April 8, 2014.  

  • Windows 2000 and Vista are not supported

Software Standards

The following applications are installed on the HSTS standard desktop image:

  • Microsoft Office 2013 Suite including Word, Excel, and Powerpoint

  • Microsoft Outlook 2013 email client

  • Microsoft Internet Explorer version 11

  • Adobe Acrobat Reader DC 2017

  • Dell ATP agent for encyrption and Cylance Anti-virus 

  • Microsoft System Center 2012 r2 for desktop management

  • Adobe Flash Player 21

  • Wake on Lan 4.0

  • Epic Citrix and HyperSpace


The following software is not in the base image but is fully supported and available upon request:

  • PACS

  • Other Microsoft productivity applications such as Access, Project, Visio, etc

  • SoftMed/Chartscript (provides access to the Health System dictation and electronic signature system)

  • Hyland OnBase 

  • MModal enterprise dictation

  • VPN Client

  • Oracle (the University’s accounting and HR system)

Home Device Support

The following support services are offered for devices used by UVa Health System staff at home or at other off-campus sites

UVa-Owned Standard Hardware Devices:

  • imaging and configuration
  • Full troubleshooting and assistance via phone for all aspects of hardware, operating system, and supported software
  • Internet connectivity and wi-fi issues are the responsiblity of the employee and are not supported by HIT.
  • Hardware repair and software issues that can't be resolved remotely will require that the employee bring the machine on-site to the Health System.   HIT technicans are not permitted to visit employee's homes or other off-site locations.    

Personally owned Devices:

  • Troubleshooting and assistance via phone for software necessary to establish a VPN connection to the Health System network.  This includes:
    • VPN
    • Duo
    • Microsoft Defender Anti-virus
    • Dell DDPE Encryption 
    • Citrix client for Epic access
  • Internet connectivity and wi-fi issues are the responsiblity of the employee and are not supported by HIT.
  • Due to liability reasons HIT technicans cannot address issues with hardware, operating systems, or other software that may be hindering access to the Health System network or systems.  
  • HIT technicans are not permitted to visit employee's homes or other off-site locations.    

Document Supporting Resources