BMC Smart Reporting is an easy-to-use report writer for both non-technical and technical users, delivering drag-and-drop simplicity for formatting and data selection. Smart Reporting is designed to provide self-service reporting needs utilizing a simple web-based interface.


Smart Reporting will be used for HIT-wide performance dashboards as well as individual team/user reporting for ITSM metrics.


Smart Reporting is easy yet powerful. Begin by reviewing these ‘getting started’ training videos:


Getting Started with Smart Reporting


Understanding the report dashboard


Create a basic report



Once you have reviewed the above training videos and are ready to begin creating reports, please email Mike Clarke for report writer access.



  • All users can view published reports but we recommend you identify one or more members on your team to become the report writer for your area.
  • You can design and manage your own dashboard, populated with your key reports/charts, and restrict access to appropriate users.
  • We offer a test environment for ongoing report development/testing.