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Procedures & Standards

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Change Management

  • Change Management Procedure
  • ITSM User Manual

Email

  • Email Account Standard
  • Email And File Restoration And Email Access Approval
  • Major Distribution Lists
  • Mass Email / Broadcast Email

Hardware Standards

  • Apple MacOS Support
  • Desktop Computing Standards
  • Hand-Held Computing Standards & Services
  • Network Printer Configuration Standards

Information Security

  • Logging and Activity Review
  • Assign Security Responsibility
  • Audit Trail Requirements
  • Automatic Logoff
  • Contingency Planning, Disaster Recovery, and Testing Standard
  • Data Backup And Restoration Standard
  • Data Integrity Controls
  • Elevated PC Rights Procedure
  • Encryption
  • Facilities Access Control
  • Facility Security Plan Standard
  • Incident Management
  • Malicious Software Protection
  • Patch Management Standard
  • Physical Facility Maintenance
  • Risk Acceptance Procedure
  • Risk Management and Assessment
  • Sanction Guidelines
  • Secure Clinical Subnet (SCSN) Standard
  • Security Awareness
  • Separation of Duties
  • Surplus And Destruction Of Storage Devices
  • Surplus Procedures
  • Virtual Private Network (VPN)
  • Workstation Security And Use

Service Requests

  • Support For Relocating Desktop Computers

Software Standards

  • Software Development Cloud Strategy
  • Application And Data Criticality Analysis
  • File Sharing Software Detection/Removal
  • Interface Standards
  • PC Desktop Software Support

Supporting Documents

  • Accessing Epic Remotely From a MAC
  • Accessing Epic Remotely From a Windows PC
  • Accessing Epic using a smartphone or iPad
  • Access Management Procedure Diagram
  • Access Request Procedure Diagram
  • Access Request Procedures
  • Add-Vendor VPN Implementation Process
  • Approved Senders List for Mass Email
  • CREDANT External Media Shield Instructions
  • Data Loss Prevention (DLP) Frequently Asked Questions
  • Data Provisioning Spreadsheet
  • Dell DDPE EME Installation Instructions
  • Electronic Access Requirements
  • Existing System Risk Management Framework
  • Help with VPN Compliance
  • How to Access UVA Health IT Resources Off-Site with VPN
  • HSCS Lifecycle process for desktop computing devices (1).docx
  • Joint VPN Implementation Process
  • MAC VPN Instructions
  • New System Risk Management Framework
  • Password Protect Excel Spreadsheet
  • Remote Your Desktop From A MAC
  • Remote Your Desktop From A Windows PC
  • Secure Cloud Storage Guide for Customers
  • Site-to-Site VPN Implementation Process
  • VPN for smartphones and iPads
  • Windows VPN Instructions

System Acquisition

  • Business Associates
  • Regularly Recurring Evaluation of Security Controls

User Access Management

  • Requesting a Medical Center Network Account
  • Access Authorization
  • Access Request Procedures
  • Access Termination Standard
  • Access Validation Procedures
  • Emergency Access
  • F: Drive Usage And Accountability
  • Password Management
  • Shared O: And Z: Drive Structure And Usage
  • Vendor Connectivity
  • Workforce Clearance

Websites

  • Web Content Standards
  • Website Domain Names
  • Web Technology Standards
  • Web Visibility Standards
UVA Health logo of UVA Health

Health Information & Technology

University of Virginia Health 1215 Lee Street Charlottesville, VA 22903
  • Telephone 434.924.5334
  • Email helpdesk@hscmail.mcc.virginia.edu

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