I accidentally entered the wrong value. Can I fix it?

No. You can only enter one answer per day. If your intended answer was "No, I Don't Have Symptoms," simply enter the correct answer the next time you complete the app. However, if your intended answer was "Yes, I Have Symptoms," you should stay home and contact Employee or Student Health. Employee Health is open from 7:30 a.m. until 5 p.m. on Monday, Wednesday, Thursday, and Friday. On Tuesdays, they are open until 4 p.m. If an employee needs assistance after hours, they should contact their healthcare provider and follow up with Employee Health during normal business hours. Call 911 if it is an emergency. Student Health is open Monday-Friday from 8 a.m. until 5 p.m. and Saturday from noon until 4 p.m. If you have an urgent question or concern after hours, you may reach on care provider at 434-297-4261. Call 911 if it is an emergency.

 


How do I change the time for my daily reminders or turn off the daily reminders I’m getting?

Note: The screen shots may look slightly different depending on your device.

How to Change Notification Time

  1. Select the Account Image in the upper right-hand corner.

    Screen with Account Image in the top right
     
  2. If the Daily Reminder toggle is not enabled, select it to enable it. 
     
  3. Select Reminder Time.

    Screen to change reminder time
     
  4. You will be presented with a time selector.

    Time selector
     
  5. Choose your preferred notification time. (Times before 3AM EDT are not available)
     
  6. Select Confirm/OK to save your new Notification time.

How to Turn Off/On Daily Reminders

  1. Select the Account Image in the upper right-hand corner.

    Screen to select account icon in the top right
     
  2. Select the toggle next to Daily Reminders. Notifications are now disabled from the Application.

    Screen with toggle selector for Daily Reminders
     
  3. Select the toggle again to re-enable notifications. You'll know if your notifications are enabled if you can see the Reminder Time setting below.

    Screen showing how to enable Daily Reminders

 


I can't log in to the HOOS Health Check app. What should I do?

If you can't log in, please try one of the other options above or contact the UVA Help Desk at 434-924-HELP.

If you're using an Android Smartphone and can't log in with Duo, please follow these steps as a workaround:

  1. Return to the Login Page of the app and select the link under the login button that says, “If you’re having trouble logging in, please visit the website.” (Please be sure the browser you’re using on your Android device is Google Chrome.)
  2. Please log in to the web version of HOOS Health Check, which opens when selecting the link in Step 1.
  3. After logging in to the website, you may either return to the app and complete the login process and health check or continue using the web version to complete.

Note: If you are having this problem on a regular basis after trying this workaround, please be sure you are using the Chrome browser.

Here is another possible solution:

  • If you allow Duo notifications on your Android device, you can swipe down from the top of the screen to reveal the notification of a login request and tap “Approve” within the notification itself. Note that tapping the notification will either clear it or take you to the Duo app—neither of which will help. You must tap “Approve.”

 


Do I need an internet connection to use the app/website? 

Yes. The app/website will not work without an internet connection. Wait until you have a connection before completing it.

 


I’m a UVA Health team member and I think the browser on my Health System Windows 7 computer is Internet Explorer. What do I do since the web version doesn’t work with IE?

When you click on the COVID Attestation desktop icon small hoos health check icon on a Health System computer, it will check to see if you have either the Chrome or Edge browsers installed. If not, it will let you know, and it will attempt to install Edge. If the installation is successful, click the icon again to begin the Health Check. If it is not successful, please try to find a computer with a Windows 10 operating system or use your mobile device. If none of that works, please contact the HIT Help Desk at 434-924-5334.

 


I’m a UVA Health team member and am using a home computer for the attestation. How to I access the HOOS Health Check?

If a mobile device is not available for use, with your home computer click on the following link to access the form: HOOS Health Check. You must be running either Edge, Chrome, or Safari browsers. If you don’t have one of these browsers we suggest that you install Microsoft Edge (go to https://www.microsoft.com/en-us/edge and select your operating system) or Chrome (go to https://www.google.com/chrome/; note that this is not available for Windows 7 32 bit operating systems). If you still experience problems, contact the HIT Help Desk at 924-5334.