The UVA School of Medicine's IT needs are supported primarily by the UVA Health Information and Technology (HIT) department, though they may work with the UVA Help Desk to assist with answering questions and providing solutions. 

UVA Help Desk

For academic/eservices accounts, inquiries, and requests

CALL, EMAIL, CHAT, or OPEN A TICKET at https://in.virginia.edu/helpdesk 

ITS Supported Services Contact
Academic/e-services Passwords, Identity and Access Management  Academic Password Self Service: https://in.virginia.edu/uvalogin
Sponsored Accounts (Academic-only Accounts) New Request: https://in.virginia.edu/sponsor 
Issue with an existing account: email accounts@virginia.edu
2-Step Login (Duo) Add/Update device: https://in.virginia.edu/2steplogin 
System Access Requests System Access Requests module in Workday:
Search for “System Access Requests” in Workday to see the Custom Landing Page for Access Requests.
ESHARP Access Requests (Legacy) Access and more information: https://in.virginia.edu/esharp 
*Note: Esharp is being replaced by Workday Access Requests (see above). 
Office 365 + Tools Contact UVA Help Desk at https://in.virginia.edu/helpdesk.
Academic devices in KACE managed by ITS Desktop Support Contact ITS Desktop Support at desktopsupport@virginia.edu
All other ITS Services See ITS Services: https://its.virginia.edu
Support for all ITS Services provided by the UVA Help Desk at https://in.virginia.edu/helpdesk.

 

Non-IT Services

Both the HIT Help Desk and the UVA Help Desk often receive questions regarding the services below. These services are not IT supported and questions should be submitted directly to the supporting department. 

Non-IT Services Contact
Integrated System (retired 6/30/2022) Access and more information: https://in.virginia.edu/integrated-system
Workday HCM (HR) Modules Contact HR: https://hr.virginia.edu/contact
Workday Finance Modules Contact UVA Finance
https://uvafinance.virginia.edu/contact-us