The UVA School of Medicine's IT needs are supported primarily by the UVA Health Information and Technology (HIT) department, though they may work with the UVA Help Desk to assist with answering questions and providing solutions.
UVA Help Desk
For academic/eservices accounts, inquiries, and requests
CALL, EMAIL, CHAT, or OPEN A TICKET at https://in.virginia.edu/helpdesk
ITS Supported Services | Contact |
---|---|
Academic/e-services Passwords, Identity and Access Management | Academic Password Self Service: https://in.virginia.edu/uvalogin |
Sponsored Accounts (Academic-only Accounts) | New Request: https://in.virginia.edu/sponsor Issue with an existing account: email accounts@virginia.edu |
2-Step Login (Duo) | Add/Update device: https://in.virginia.edu/2steplogin |
System Access Requests | System Access Requests module in Workday: Search for “System Access Requests” in Workday to see the Custom Landing Page for Access Requests. |
ESHARP Access Requests (Legacy) | Access and more information: https://in.virginia.edu/esharp *Note: Esharp is being replaced by Workday Access Requests (see above). |
Office 365 + Tools | Contact UVA Help Desk at https://in.virginia.edu/helpdesk. |
Academic devices in KACE managed by ITS Desktop Support | Contact ITS Desktop Support at desktopsupport@virginia.edu |
All other ITS Services | See ITS Services: https://its.virginia.edu. Support for all ITS Services provided by the UVA Help Desk at https://in.virginia.edu/helpdesk. |
Non-IT Services
Both the HIT Help Desk and the UVA Help Desk often receive questions regarding the services below. These services are not IT supported and questions should be submitted directly to the supporting department.
Non-IT Services | Contact |
---|---|
Integrated System (retired 6/30/2022) | Access and more information: https://in.virginia.edu/integrated-system |
Workday HCM (HR) Modules | Contact HR: https://hr.virginia.edu/contact |
Workday Finance Modules | Contact UVA Finance https://uvafinance.virginia.edu/contact-us |