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Facility Design and Environmental Planning
Collaborative Problem-Solving and Decision-Making
Statistical Benchmarking
Innovation and Technology Integration
Engineering Systems Science
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Statistical Decision Support
Sustained Change Management
Medical Equipment
Equipment Service
Medical Equipment Acceptance and Installation
Medical Equipmen and Technical Support
Medical Device Networking and Cybersecurity
Device Integration and Interoperability
Quality Assurance
Recall Management
Standards and Policy Development
Risk Assessment
Incident Investigations
Clinical Support
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Equipment Planning
Project Management
Medical Equipment Service Agreements
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Acquire New Medical Device or Supplies
Clinical Systems
Order Entry / Order Sets / Smart sets
Accounts & Access
AD Group Management by Reporting Structure
VPN - Connectivity for Individual HIT Customers
Active Directory Group Management
Adding new systems to the Online Request Access form.
Emergency Health System Terminations and Suspensions
Epic Revisions
Request a New Medical Center Network Account
LAN Account Creation
Legal Name Change for Records
Requests for Access to Applications
Shared Directory Management
VPN - Vendor Connectivity
Analytics & Reporting
Business intelligence reporting
Custom data modeling
Dashboards
Data Collection and Integration
External Data Feeds and Data Export
Population Health modeling
Post acute predictive modeling
Predictive medicine
Registry development and Maintenance
Requests for clinical data to support biomedical research
Clinical Informatics
Clinical Decision Support
Clinical Documentation Improvement
EMR Development/Change and Optimization, Informatics/Analyst Assistance, Error Reporting
Patient Information & Records
Release of Information
Patient Amendments
Patient Restrictions
Accounting of Disclosures
Master Patient Index (MPI)
Release to Inspector
Records Management & Retention
Courier Services
Scanning Services
Clinical Forms Oversight
Voice Recognition Support
Non-UVa or UPG personnel access to PHI systems
Systems Support
Board Certifications
Clinician Databases
Dictation Support
Provider Restrictions
Communication & Collaboration
Additions and Changes to VOIP and analog phones and lines
Advanced Call Center
Clinical Telehealth Video-Conferencing Services
Clinical Telemedicine Services
Email Distribution Lists
GoToMeeting
Mobile Device Installation, configuration, and support
New and changes to electronic fax number
Non-Clinical Video Conferencing
Outlook email, calendaring, and contact lists
Request Increase Email Mailbox Size
Shared/Resource Calendar
Skype/Lync Instant Messaging
Heart Center IT Services
Installation and moves of Heart Center network devices
Active Directory Management
Application Development
Application Integration
Business Analysis and Systems Engineering
Data Integration
Data Mining
Departmental Application Administration
Desktop Additions and/or Changes
EMR EpicCare Cupid Access/Training
Enterprise Heart Center Application Administration
Heart Center IT Security Assessment
Medical Equipment Safety
Medical Equipment Support and Vendor Management
OSH Image Transfer
Service Desk
Laboratory IT Services
Business Analysis and System Engineering
Report requests
Desktop management
Install or move network-based devices
LAB Department Application Administration
Laboratory Systems Engineering Helpdesk
Networks & Connectivity
New Requests and changes to DHCP Reservation Services
New Requests and changes to DNS Record Services
PC & Desktop Services
Local PC Administrator Rights
IT Affilate Program
VLAN Requests - Copy
Windows Print Server Queue Creation and Updates
Access to Epic Remotely
Surplus of Computer Equipment
Computing Equipment Additions and Changes
Computing Equipment Moves and Relocation
Desktop Imaging and Patch Management
Icon Deployment
Install new printer driver on Windows Print Server
MAC Management Services
MAC Support
Network Printer Purchasing and Installation
PC Remote Connection
PC Software Purchase and Installation
Software Engineering
VPN Access & Support
Project Management Services
Full Project Management
Meeting Facilitation
Portfolio Management
Project Execution
Project Management Mentorship
Project Management Training
Project Planning
Project Review and Recovery
Vendor Analysis
Radiology IT Services
Academic Office and Home Desktop Support
Application Training (PACS, Radiant, VueReporting, Magview, Desktop apps)
Custom Web App Development
DICOM Imaging Device and systems Support
Departmental Reporting support
Image Exchange Support
Radiology Clinical Desktop Support
Radiology Departmental Audio/Visual Support
Radiology Mobile Device configuration Support
Radiology PACS users support
Radiology departmental and multi-division systems support
Security
Medical Device Risk Assessment
Computer Security Incidents: Report an Incident
An Introduction to HIT Security
Auditor of Public Accounts (APA) Audits
Cloud Risk Assessment
Computer Virus Outbreaks Investigations
Data Loss Prevention, Investigations, Remediation and Reporting
Dell Data Protection Encryption (DDPE) USB device password reset
HIT Security Quality Assurance Reviews
NIST Based Risk Assessment
Procedures, Standards, and Policies
Network-Based Scanning
Security Awareness and Training
Spam Outbreak Investigation and Assistance
Web Application Vulnerability Scanning
Servers & Data
Application Publishing
Citrix Support
Increase F: drive storage
Increase Shared Area Storage Quota
New Requests and changes to existing SQL Database Hosting Services
Request file/folder restore
Request for and changes to centralized server hosted environment.
Software & Applications
CNExT Application Support
ITSM Application Support Request
ServiceTracking - Add or Modify a Notification Device - Copy
ServiceTracking - Add or Modify Equipment
Epic Analyst Assistance with A3, Be Safe
BeSafe Events (QR Track) application support
BeSafe Learning Library application support
Cactus application support
Charge Router, Facility Structure Support
ClairVia application support
CorePriv+ application support
Create new or change existing HL7/Web Services Interface
Document Imaging Support
Epic Learning Library
External partner software development
ITSM template request
Interqual application support
Kronos
MDAudit application support
Morissey Care Management application support
Obix application support
PassagePoint application support
PeopleSoft Finance
PeopleSoft Human Capital Management
PeopleSoft Supply Chain Management
Premier (FEAP) application support
RPM application support
Requests for clinical data to support quality improvement, population health, clinical operations
Rosch application support
Scheduling, Registration, Coding, Patient Accounting
Secure File Transferring
ServiceTracking application support
Stemsoft application support
Support Screen application support
Taleo Recruiting and Onboarding
Transfer Center application support
TheraDoc application support
Epic Training/Support
eDischarge application support
Mobile Application Development
Websites
Website hosting
Web application development
Electronic documentation
Procedures & Standards
Change Advisory Board
Change Mangement Procedure
CAB Focus Questions
CAB Charter
ITSM User Manual
How to Modify a Change Request that is in the Approval Stage.pdf
cmstudentguide.pdf
UVA_CM_StudentGuide.pdf
How to Create a Knowledge Article
Quick Reference ITSM - Acknowledge Assignment.pdf
Quick Reference ITSM- Reassigning.pdf
Quick Reference ITSM- Receiving.pdf
Quick Reference ITSM- Creating A Ticket.pdf
Quick Reference ITSM- Emailing.pdf
Quick Reference ITSM - Outlook Rule.pdf
Quick Reference ITSM- Monitoring_Incident_Console.pdf
ITSM_Before_Go_Live.pdf
Quick Reference ITSM - Create Change Request.pdf
Escalation_Reference.pdf
6-UVAHS_IM-CreatingIncidents_StudentGuide.pdf
UVA_IM_Trng-Instructor.pdf
UVHA Quick Reference - Scheduling from IM V9.1.pdf
UVHA Quick Reference - Remedy Incident Management V9.1.pdf
IncidentSearchExamples.pdf
2-IM-Navigating
3-UVAHS_IM-UsingMyHIT_StudentGuide.pdf
8-UVAHS_IM-Summary_StudentGuide.pdf
7-UVAHS_IM-UpdateResolveIncidents_StudentGuide.pdf
4-UVAHS_IM-UsingConsoles_StudentGuide.pdf
5-UVAHS_IM-IntroWorkingIncidents_StudentGuide.pdf
1 Incident Management Introduction Student Guide
Change.PNG
Incident.PNG
WorkOrder.PNG
Kbase.PNG
How to add the HIT ITSM Dashboard in Smart Reporting.pdf
ITIL and ITSM Terminology
Post Implementation Review Required.pdf
How to Perform the Post Implementation Review basic.pdf
Introduction to Smart Reporting
Introduction to Smart Reporting.pdf
General ITSM Instructions.pdf
Work Order Cheat Sheet.pdf
How to Create and Assign a Work Order.pdf
How to Perform the Post Implementation Review.pdf - Copy
How to Disable ITSM Work Order email notifications.pdf - Copy
How to set up an Alternate Approver.pdf
Change Management Cheat Sheet.pdf
Email
Email Account Standard
Email And File Restoration And Email Access Approval
Major Distribution Lists
Mass Email / Broadcast Email
Frequently Asked Questions for Windows, NAC
Help with VPN Compliance
Hardware Standards
Apple Macintosh Support
Desktop Computing Standards
Hand-Held Computing Standards & Services
Network Printer Configuration Standards
Information Security
Logging and Activity Review
Assign Security Responsibility
Audit Trail Requirements
Automatic Logoff
Contingency Planning, Disaster Recovery, and Testing Standard
Data Backup And Restoration Standard
Data Integrity Controls
Elevated PC Rights Procedure
Encryption
Facilities Access Control
Facility Security Plan Standard
Incident Management
Malicious Software Protection
Patch Management Standard
Physical Facility Maintenance
Risk Acceptance Procedure
Risk Management/Assessment
Sanction Guidelines
Secure Clinical Subnet (SCSN) Standard
Security Awareness
Separation Of Duties
Surplus And Destruction Of Storage Devices
Surplus Procedures
Virtual Private Network (VPN)
Help with VPN Compliance
Workstation Security And Use
Service Requests
Support For Relocating Desktop Computers
Software Standards
Application And Data Criticality Analysis
File Sharing Software Detection/Removal
Interface Standards
PC Desktop Software Support
Supporting Documents
FAQ for ForeScout SecureConnector (NAC)
Accessing Epic using a smartphone or iPad
VPN for smartphones and iPads
Remote Your Desktop From A Windows PC
Remote Your Desktop From A MAC
Accessing Epic Remotely From a Windows PC
Accessing Epic Remotely From a MAC
Windows VPN Instructions
MAC VPN Instructions
Secure Cloud Storage Guide for Customers
Joint VPN Implementation Process
Site-to-Site VPN Implementation Process
Add-Vendor VPN Implementation Process
Access Request Procedures
Approved Senders List for Mass Email
CREDANT External Media Shield Instructions
Data Provisioning Spreadsheet
Dell DDPE EME Installation Instructions
DLP Confidential Flag Outlook Email Overview
DLP Confidential Flag Sensitivity Setting
DLP Sensitivity Flag Options Tab In Outlook
Electronic Access Agreement
Encryption Email
Existing System Risk Management Framework
HSCS Lifecycle process for desktop computing devices (1).docx
MC Computer Access Workflow Diagram
New System Risk Management Framework
Password Protect Excel Spreadsheet
Safenet MobilePass Token For MacOSX Installation
Safenet MobilePass Token For SmartPhone/Tablet Installation
Safenet MobilePass Token For Windows Installation
VPN And Epic Access On iPad
VPN Software Installation Instructions For Smart Phones/Tablets
System Acquisition
Business Associates
Evaluation
User Access Management
Requesting a Medical Center Network Account
Access Authorization
Access Request Procedures
Access Termination Standard
Access Validation Procedures
Emergency Access
F: Drive Usage And Accountability
Password Management
Shared O: And Z: Drive Structure And Usage
Vendor Connectivity
Workforce Clearance
Websites
Web Content Standards
Website Domain Names
Web Technology Standards
Web Visibility Standards
Departments
Analytics & Reporting
Web Center Content
Reporting Team
nowrapper
Development
EPIC_Radar
Clinical Engineering
Epic
Resources
Training Schedule
MyChart
Questions and Answers
How Can I Get Access and Where Can I Find Help on How to Use
I Can Log In to Epic, but I Can't See Everything I Need to See
I'm Changing Departments. How Will Epic Know What Access to Give Me?
I'm Locked Out / My Password Isn't Working
Which Epic Access Template Should I Request?
Health Information Services
Release of Information
Authorization for Release of Medical Information
Authorization for Sharing of Information: Patient to Patient
Release to Inspector Access
Request for Amendment of Health Information
Non-HIS Preapproved Release of Information Scenarios/0340
Request for Non-Disclosure of Health Information to Health Plan
Request for Medical Records (non-patient care purposes)
Request for an Accounting of Disclosures
Request for Restriction on Uses & Disclosures of Health Information
UVaHS Medical Records Request Options
Authorization for Access by Hospital Education
Parent/Legal Guardian Proxy Access to MyChart
Parent/Legal Guardian Proxy Access to MyChart (Spanish)
Adult Proxy Access to MyChart by Adult
Adult Proxy Access to MyChart by Caregivers
Records Management, Scanning, and Clinical Forms
Structure of the Medical Record
UVa Approved Paper Document Forms Matrix
Create or Revise a Clinical Form
Document Imaging Options
Document Imaging Scanning Options
HIM-S Documentation Request
Outside Facility Documentation FAQ
Voice Recognition, Dictation, and Transcription
DICTATION INSTRUCTIONS
UVA Location Codes and Document Types
HIS Key Information
HIS Organizational Chart 2017
Chart Completion, Provider Databases and Master Patient Index
Record Modification
Unapproved Abbreviations
Project Management Office (PMO)
Daptiv - Request Setup/Help
Daptiv Training Materials
Request PMO Services
Request OSE Services
Staff Contact List
PMO Project Tools & Templates
External Links
Life Cycle of a Project
Types of Projects
OSE Project Tools & Templates
PMO Past Projects
OSE Past Projects
Security
Request LAN Account
Online Access Request (OAR)
Computer Security Incident Report
FAQs
Access Request FAQs
Data Loss Prevention FAQs
Guides, Tools and Forms
Two-Step Login
Dropbox Guide
Forms
Dell Data Protection Encryption (DDPE)
Identity Finder
Phishing: Recognize It, Report It, Stop It
Symantec EndPoint
VPN Resource Guide
How Tos
How To Encrypt A Medical Center Email
Security Awareness Training - Ways To Prevent Being Exposed To A Virus And Malware
Additional Resources
IT Security Definitions
IT Security Advisory Committee
Strategy and Planning
Web Development Center
Web Center Support
Browse For Help
SharePoint Proposal
KnowledgeLink
Plone Resources
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Software & Applications
Obix application support
Obix application support
Obix is used for fetal monitoring. HIT provides technical system administration services to include workflow configuration, upgrade and enhancement support and problem resolution services.